Inbound Call Center
We’ve got you covered in B2B and B2C markets with maximum savings and adequate results.
YOUR BUSINESS GROWTH IS OUR GOAL
We Provide Advanced And Expert Inbound Services
Your callers need to have a memorable first impression. Having a well-trained staff is necessary to handle all customer issues, requests, and queries. We will not only help you focus on your core values, but Telco Tecks will ensure your profitability.
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Turn Customers into Brand Preacher
Keep your current customers happy with deliberate satisfaction services to make them stay brand loyal.
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Long-term Customer Relationship
An up to par customer service surpasses your competition while a short-term approach degrades service quality.
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Real-time Customer Insights
Deep comprehension of customers’ common complaints can crush a major hurdle in growing your business.
Choose Right Services to Uplift Your Inbound Sales
An inbound call center services manage your clientele and run the best strategies across all interacting channels to increase customer values. When your customer calls at your help desk or reaches you through another channel, they expect extraordinary service representing your brand name. Telco Tecks is a customer-oriented company that believes in the warm welcoming of customers and utilizing all means to extend support to them. Telco Tecks agents represent your brand.
With progressive infrastructure, Telco Tecks achieve unparalleled uptime to guarantee reliability. We also follow security protocols to keep customer information confidential. Our company hires professionals and works for you at a much lower cost.
- Increased Customer Retention
- Dominant Productivity
- Handling High Call Influx
- Decreased Redundancy
- Building Sales Force
Most customers don’t leave the brand; they leave the customer services they receive. The more positive impact your inbound call center will leave on them, the more your company will expand. So, pay attention to your crucial accounts and invest in good outsourcing inbound services like Telco Tecks.
Providing One-Stop Solutions to Your Inbound Customer Services
Telco Tecks Voice Services Inbound Services
Call Screening and Routing
We filter the incoming calls for you and route the calls according to the designed infrastructure.
Managing Direct Response Campaign
Direct response marketing requires a great task force to handle to avoid long queues. We do it for you.
Order Processing
We provide secured services to your customers when they place orders at your website through us.
Email Management Services
It is a tedious job. Therefore, we offer to sort the emails, read and respond accordingly for you.
Live Chat Services
Some customers are comfortable chatting rather than calling for support. We provide live chatting services.
On Call Help Desk
Before escalating a complicated query to your internal staff, we handle FAQs or issues at the front end.